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Archive for January, 2010

Customer Survey: Great Example!

Tuesday, January 26th, 2010

If you’re looking for an easy, quick, relatively unobtrusive way of doing a Customer Survey, click http://www.gdsconst.com/tempcheck.html and I think you’ll get it!  Many thanks to them and Remodelers Advantage for sharing this with us.  There is also a customer survey tool at our website by just clicking on www.ceotools.com/catalog, scrolling down to the Customer Happiness Tool and then clicking up the PDF.  We hope you benefit from a temperature-check with your customers!  Best wishes, Kraig

 

What Keeps You Going?

Monday, January 18th, 2010

As many of you know, I speak over 100 times each year — on business topics that create profit-explosions, growth at record rates, and key indicator and tracking systems to assure those enhanced performances.  I’m often asked about my Vistage/TEC speaking, especially some of the more unusual places I’ve spoken for this fabulous world-leading CEO organization.  Here are some of the crazy venues where I’ve spoken (and loved every one of them):

A former church in Pittsburg PA (now part of a bakery)

A barn in outback Georgia (and one in Lakeland FL)

A bar on Route 128 in the Boston area (what an experience!)

Churchill Downs in Lousiville (nice)

A mortuary in Madison WI (yes, really…very different)

An airplane hanger in West Palm Beach (ask me about this wild one!)

A closet in Houston (yes, really, it was a closet, not a just a small room!)

Another closet in Berkeley CA (is this a pattern?)

A movie theatre in Long Island

A pub in Ireland (yes, really, Vistage UK; nice!)

Two “Engineers Clubs” in Baltimore and London

The weirdest projection/presentation setup ever, in San Diego

A frozen conference room in Rochester (heat system broke, actually 27° F!)

A sweltering conference room in Chicago (no AC, over 100° F)

A winery in Sonoma CA (my allergies just about killed me)

Wine cellars in Monterey and Chicago (no allergies, just bottles of wine, not fermenting)

A clock-works in Berkeley CA (really, they were making clocks)

A site in a remote part of Canada (no electricity, no handouts…just amazing!)

All sorts of “high-tech” meeting rooms (they’re usually NOT hi-tech, just high challenge)

There were so many, I can’t even remember all the wild ones.  It’s been a lot of fun and an ongoing wonderment about what’s next…kind of what keeps things interesting in my world.  And, that surprise is often what keeps me going!  So, what keeps you going?  Please leave a comment below…

 

New Tools for 2010 and Cash Ain’t Cash

Tuesday, January 12th, 2010

First 12-Seasons message this year:  three new tools for all managers at our CEO Tools website (All 26 Tools on a CD at a 35% discount, Manage Sales Dashboard with twelve Trailing 52-Week Charts to manage “What Causes Sales” and a CFO Scorecard).  Please click up the following PDF CEO Tools Announces New Tools for 2010, or visit www.ceotools.com to see what these new tools are all about! 

     Second this month, cash ain’t cash unless it’s cash.  That’s from Red Scott, and he meant cash in hand is the only real thing, especially for paying bills and making payroll.  We’re pretty sure he never imagined how pertinent his thought would be at present, in our current economy.  This is the first time in our lifetimes that credit is no longer the same as cash; up till a year or two ago, it was.  Bankers and lenders had promised to stand by us, to lend us prescribed amounts under our LoC’s, and now they are mostly reneging on those promises. 

     We now must manage our cash separately from our credit.  What this means, practically, is physically partition our cash in different non-attachable accounts and/or in other lending institutions, insofar as you can legally or within your best judgment.  It means tracking cash needs separately from borrowing needs.  Not a difficult concept, just hard to really do since we’ve always thought of availability under our LoC as “cash” — it just ain’t any more! 

     To help with your cash management, there’s a Cash Manager Tool at www.ceotools.com – and we’ve provided a free PDF of that tool at Jan 2010 Cash Manager Tool.  Just click to open that link, and print it and do something with it.  I’m hoping and betting you’ll think a bit differently about cash as a result.  As always, hope you have greater success in 2010 than ever before, triggered just a tad by these thoughts.

With very best regards, Kraig

 

WalkingBear’s CEO Credit Quiz

Tuesday, January 5th, 2010

One of my favorite people in the world is Abe WalkingBear Sanchez, the world guru on credit/collection.  Here’s WalkingBear’s “quiz” — a nifty way for you to focus yourself and your organization on credit and collections (better known as CASH)…please click up this PDF WalkingBear’s CEO Credit Quiz and get into improved credit and collection tracking, metrics and cash realization for your business.  Try the thoughts from this recent exchange between WB and myself  on Linked-In.  This is the maximum leverage area during this recession/recovery.  With best wishes, Kraig  PS – You can reach WalkinBear through http://www.armg-usa.com/ and tell him we sent you!

 

Announcing: All Website CEO Tools CD

Friday, January 1st, 2010

Now you can order a CD from Kraig that contains all 26 tools listed in the New Tools Catalog at www.ceotools.com, fully updated for 2010, at a total savings of over 35%.  The CD with 26 tools discounted net price is $749.00 (including S&H in the continental US) versus total list price of $1,160.20 for all the tools individually.  To see the complete 26-tool list and price comparison, please click the CEO Toolchest PDF.  And to order, click “CONTACT US” above and leave an email for Kraig with your information:  name, company name, complete address (no PO Boxes), phone, and email address.  Kraig will reply with payment instructions after accepting your order.  The same user license terms and conditions apply to this complete single-user Toolchest as with any tool.  This CD is a great way to save while implementing a number of the business-improving CEO Tools!

 

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