Saturday, July 5, 2008
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CEO Tools: The Manager's Workshop Saturday, July 5, 2008 |
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JUL ToolTip: Re-Ignite Enthusiasm! Amazingly, nearly no one treats the customer like a customer! Or maybe we all do...that is, we all treat them poorly. A recent Bain survey found that 80% of managers thought they were giving customers a superior experience, while only 8% of the customers said they were getting it. Please look at our Customer Satisfaction tool and then re-ignite your employee enthusiasm with positive coaching about customer interaction. Best wishes for serving your customer the best through your own people, Kraig
CEO Tools: The Manager's Workshop
At last, management tools for tightening up the nuts and bolts of business. Just a twist of a wrench can literally change your world. Think, for a moment, about securing the bolts on an aircraft engine. The right tools and techniques are paramount. 
In business, it's the same. You need just the right business tools and know-how to be successful. These are "go-do-it" tools, not just more "how to" lessons. They have been created by Kraig Kramers, an eight-time veteran CEO. He puts easy-to-use management tools directly in your hands to make more money and improve your individual success immediately. |
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